Frequently Asked Questions
Please click on an area listed below that best describes your question. If you are unable to find an answer to your question, we encourage you to contact us.
General Questions
{top}
What is eHardwicks.com?
Launched in 2002, eHardwicks.com is a subdivision of Hardwick & Sons, Inc. We are a family owned and operated business that has been in existence since 1932. Located in Seattle, Washington, Hardwick's is known for its oddball and specialty items, ranging from hardware and tools to furniture and housewares. Featuring our popular items and fine woodworking tools, eHardwicks.com is our answer to reaching our customers outside the Pacific Northwest and across the world. Please see our company history to learn more about us.
{back to general questions}
What products are available online?
We are continually working to increase the number of products that are available for purchase online. The current state of our website does not reflect the extensive product lines that can be found in our store. If you have visited our store but do not see a particular product posted on our site, please contact us to inquire about availability.
{back to general questions}
How can I contact eHardwicks.com?
Have a question or a suggestion? You can contact us four different ways:
By Email (preferred)
By Phone
Please call 1-866-369-6525, 9am-5pm Pacific Time, Monday through Friday. To reach our store location directly, please call 206-632-1203.
By Fax
Send your fax to 206-632-0678 with the word "website" in the subject line.
By Post
eHardwicks.com
Attn. Customer Service
4214 Roosevelt Way NE
Seattle, WA 98105
{back to general questions}
Is it safe to shop at eHardwicks.com?
Yes! We strive to provide our customers with the safest and most secure shopping experience possible. We use the highest standards when handling your contact and payment information. Your order is processed using Secure Socket Layers (SSL), which encrypt your credit card number to prevent theft. You will know when you have entered a secure area of eHardwicks.com when the address of a web page begins with "https:" and/or a yellow padlock or key appears in the status bar of your browser.
Please see our Security Policy for more details.
{back to general questions}
What is your privacy policy?
eHardwicks.com will never sell your personal information to a third party. The information you provide is kept confidential and is used only to process your order. For your protection, we do not store your credit card numbers. Please see our Privacy Policy for more information.
{back to general questions}
Do I have to create an account to shop at eHardwicks.com?
No. You can purchase your items without creating an account. However, by creating an account, you do not have to re-enter your contact information every time you shop at eHardwicks.com. The information that is stored in your account includes your name, address, email and phone number. We do not store your payment information.
{back to general questions}
How do I edit or delete my account information?
During the checkout process, you will have the opportunity to review your account information and save any changes. To delete your account, please contact us.
{back to general questions}
What happens if I forget the password to my account?
Continue to sign into eHardwicks.com as you normally would by clicking the Sign In button at the top of the page. Click the "Send me my password" option and enter your email address. You will then receive an email with your password.
{back to general questions}
How do I join your mailing list?
Occasionally, eHardwicks.com sends emails to its' customers regarding new products and promotions. If you would like to take advantage of this service, please click here to join our mailing list.
eHardwicks.com does not send SPAM nor do we endorse it. We only contact those individuals who have voluntarily submitted their email addresses through our website to join our mailing list service. See our Privacy Policy to learn more.
{back to general questions}
What is Doitbest.com?
eHardwicks.com is proud to be affiliated with Doitbest.com. To better serve you, we have teamed with Do It Best to include standard home improvement products in your shopping experience. eHardwicks.com is not responsible for any policies defined by doitbest.com and any personal information you provide eHardwicks.com with is not shared with doitbest.com.
{back to general questions}
How do I rent a U-haul truck?
If you are in the greater Seattle area and you would like to reserve a U-haul truck, please contact our U-haul reservations desk during our store hours at 206-729-3915.
Please note that we do not rent trailers even though U-haul's official site states that we do. We apologize for the confusion and we are working with U-haul to solve this problem.
{back to general questions}
Where is your store located and what are the hours?
Our store, Hardwick's, is located in the heart of the University District at the intersection of 42nd and Roosevelt Way NE in Seattle, Washington. We are currently open six days a week, Monday - Friday from 8:00am - 6:00pm and Saturday from 9:00am - 6:00pm. We are closed on Sundays and major holidays. Please visit our store page for more information.
{back to general questions}
Order Information
{top}
How do I place an order?
Our shopping bucket is currently undergoing upgrades and we are unable to receive orders online. We apologize for the inconvenience. If you'd like to order an item by phone, please call 1-866-369-6525. Thank you for your patience!
{back to order information}
What happens if an item I ordered is out-of-stock?
In the rare occasion that an item you ordered is out of stock, eHardwicks.com will notify you of the situation via email. At that time, you can elect to cancel your order or request that the remaining items in your order still be shipped to you. If you choose to cancel your order because the item is out of stock, we will issue you a full refund.
Because many of our products face limited production and/or overseas transit, orders that cannot be fulfilled within 30 days will automatically be cancelled and an email notification will be sent.
{back to order information}
What do you charge for shipping?
The fee to ship your order is calculated when you check out. The exact rate is determined by UPS according to the total weight of your order and the method used to ship your order. All orders are subject to a $2.50 handling fee. International orders may face import duties upon arrival of the destination country. See our Shipping Policy for more information.
{back to order information}
How is my order shipped?
Most orders are shipped via UPS. In rare occasions, your order may be shipped via USPS. Orders that contain multiple items will be shipped together. Please see our Shipping Policy for more information.
{back to order information}
How long will it take to receive my order?
The total delivery time of your order is determined by the time it takes to pack your order and the time it takes to deliver your order. eHardwicks.com will ship your order within 1-2 business days of receipt. The actual shipment time will vary according to the service you selected during the checkout process. Please see our Shipping Policy for more information.
{back to order information}
How do I return my order?
Please view our Returns Policy for detailed information.
{back to order information}
How do I cancel my order?
Please email us to cancel your order. We will request your order number and email address. If your order has not been shipped, it will be cancelled and the order total will be refunded. If your order has already been shipped, you must complete the return process. Sorry, we will not refund shipping fees for cancelled orders that have already been shipped.
{back to order information}
What are my payment options?
We accept MasterCard, Visa, American Express, and Discover. If you would like to pay by check or money order, you must contact eHardwicks.com at 1-866-369-6525. Your check or money order must be denominated in US dollars and drawn from a US bank. Please keep in mind that paying by check or money order will delay your order by the amount of time it takes for your check to be processed, usually 1-2 weeks. Returned checks will be subject to the maximum fee allowed by law. We do not accept checks for international orders.
{back to order information}
Do I pay sales tax on my order?
According to the Internet Tax Freedom Act, sales tax is determined by the destination of the order and the location of the seller. Because eHardwicks.com is based in Seattle, items shipped to destinations in Washington State are subject to the 8.8% sales tax.
If you are placing an order from outside the US, be aware that your order may face import duties and additional taxes. Please be aware that eHardwicks.com is not responsible for additional fees collected.
{back to order information}
What about gifts?
At this time, eHardwicks.com does not accept gift certificates as a form of payment. You must use your gift certificate at our store location. We are unable to process orders as gifts and we do not provide gift wrap service as an option.
{back to order information}
How can I track my order?
When your order has been shipped, eHardwicks.com will send you an email announcing the completion of your order to the email address you provided during the checkout process. In this email, a tracking number will be posted. Simply click on this number and you will be rerouted to the expediter's website.
{back to order information}
When am I billed for my purchases?
If you are paying by credit card, you will be charged at the time your order is shipped. If you are paying by check, your order will not be sent until your check has cleared.
{back to order information}
Why didn't I receive an order confirmation or a shipping confirmation?
When you place an order at eHardwicks.com, you should receive two emails- the first one confirms placement of your order and the second confirms shipment of your order. If you have a means of SPAM prevention enabled on your email client, you may not receive these emails. We encourage you to allow receipt of emails originating from our domain (ehardwicks.com) by adjusting your email settings. Please see our contact page for a list of specific email addresses to add to your Safe List.
{back to order information}
Technical Questions
{top}
What browser do I need to shop at eHardwicks.com?
eHardwicks.com was specifically designed for Mozilla Firefox 1.5x and Microsoft Internet Explorer 6x and up. Using older versions of any browser will cause technical difficulties when visiting eHardwicks.com. To verify which browser version you are currently using, click on the "About" item under the Help menu on your browser.
We encourage you to download the latest version of the browser of your choice for viewing and security reasons.
{back to technical questions}
When I click on the Zoom and More Info buttons on the product pages, nothing happens. Why?
When you click on either the Zoom button or the More Info button on product pages, a second window is supposed to open and display the requested information. We designed our site this way so that you do not have to leave the product page you are currently viewing. In most cases, pop-up windows within a site are allowed in browser default settings. If you have a Pop-Up Blocker enabled on your computer, we suggest that you add eHardwicks.com to your Safe List or that you temporarily disable the program. We apologize for any inconvenience this may cause you.
{back to technical questions}
When I try to add products to my Shopping Bucket, it says that it is empty. What do I do?
This problem may occur due to the privacy setting in Microsoft Internet Explorer 6.x. If your privacy setting is set to a level higher than Medium, your system could be rejecting the eHardwicks.com cookies that are needed to place an order through our Shopping Bucket. We ask that you adjust your privacy setting to allow eHardwicks.com cookies on your system. To do so, click the Tools button on the Internet Explorer tool bar and select Internet Options in the drop-down menu. In the newly opened window, click the Privacy tab. Click the Edit button. In the new window, type "www.ehardwicks.com" in the Web site address section and then click the Allow button. Click OK.
If you have concerns about your level of privacy or you have questions about cookies, we encourage you to read our Privacy Policy.
{back to technical questions}
Who do I contact about problems with your site?
Nobody is perfect so we encourage you to contact us with any suggestions or concerns. By letting us know about a broken link or shopping bucket problems, you are helping us to help you better.
{back to technical questions}
{top}
|
