Service Counter

How can we help you? Please take a moment to read our Frequently Asked Questions by clicking on the question of your choice.

What are your store hours and where are you located?

Hardwick’s is located in the University District at the intersection of 42nd and Roosevelt Way NE in Seattle, Washington. We are currently open six days a week, Monday – Friday from 8:00am – 6:00pm and Saturday from 9:00am – 6:00pm. We are closed on Sundays and major holidays. View Map & Directions

Our website office hours are Monday through Friday, 9am to 5pm.

What is your privacy policy?

Hardwick’s will never sell your personal information to a third party. The information you provide is kept confidential and is used only to process your order. For your protection, we do not store your credit card numbers. Please see our Privacy Policy for more information.

Is it safe to shop your website?

Yes! We strive to provide our customers with the safest and most secure shopping experience possible. We use the highest standards when handling your contact and payment information. Your order is processed using Secure Socket Layers (SSL), which encrypt your credit card number to prevent theft. You will know when you have entered a secure area of our website when the address of a web page begins with “https:” and/or a yellow padlock or key appears in the status bar of your browser. Please see our Security Policy for more details.

Do I have to create an account to make a purchase?

Nope! You can purchase your items without creating an account. However, by creating an account, you do not have to re-enter your contact information every time you shop with us. The information that is stored in your account includes your name, address, email and phone number. We do not store your payment information.

What happens if I forget my password?

Please sign into our website as you normally would by clicking the Sign In button at the top of the page. Click the “Send me my password” option and enter your email address. You will then receive an email with your password.

What products are available online?

We are continually working to increase the number of products that are available for purchase online. The current state of our website does not reflect the extensive product lines that can be found in our store. If you have visited our store but do not see a particular product posted on our website, please contact us to inquire about availability.

What happens if an item I ordered is out of stock?

Since our inventory changes daily and many of our items face limited production and/or overseas transit, there may be times when an item you order is out of stock. If this happens, we will notify you via email. At that time, you can elect to cancel your order or request that the remaining items in your order still be shipped to you. We apologize in advance for any inconvenience this may cause you.

What do you charge for shipping?

Shipping is calculated when you check out. The exact rate is determined by the carrier according to the total weight of your order and the method used to ship your order. All orders are subject to a $2.50 handling fee, which is included in the cost to ship. International orders may face import duties upon arrival of the destination country.

Why didn’t I receive an order confirmation or a shipping confirmation?

When you place an order with us, you should receive two emails- the first one confirms placement of your order and the second confirms shipment of your order. If you have a SPAM filter enabled, you may not receive these emails. We encourage you to add our domain ( to your email client’s Safe List.

How can I track my order?

When your order has been shipped, we will send you an email to the email address you provided during the checkout process. In this email, a tracking number will be posted. Simply click on this number and you will be rerouted to the expediter’s website.

How do I cancel my order?

Please contact us with your order number to cancel your order. If your order has not been shipped, it will be canceled. If your order has already shipped, you must complete the return process.

How do I return my order?

Please view our Return Policy for detailed information. To return an item:

  1. Please send us an email and let us know which item(s) you would like to return and why.

  2. After reviewing your request, we will send you a return label via email.

  3. Pack the item(s) you are returning carefully. See the Packing Guidelines for more information.

  4. Print the return label that was emailed to you and affix it to the front of the box.

  5. Depending on your return label, take the package to a UPS shipping location or your local post office.

  6. Once we receive your package, we will contact you via email with further information regarding your refund.

Do you sell gift certificates?

Our retail store location sells gift certificates that can be used for in-store purchases. Unfortunately, we are unable to accept gift certificates for online purchases at this time.

Are your prices the same on your website as in your store?

For the most part, yes. In rare instances, the price may vary due to overseas costs or because our supplier requires us to charge certain prices for online sales.

What are your wholesale options?

For wholesale inquiries, please contact us.

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