Website Policies

Privacy Policy

Hardwick’s values its customer and understands the importance of consumer confidence. We respect your privacy by not abusing your trust. We will never sell your personal information to third parties in order to gain profit.

The following information outlines why we collect personal information and how it is used. By visiting our website, you are accepting the practices described in this privacy policy. If you have further questions regarding this matter, please contact us.

Cookies

Cookies are tiny bits of information that are stored on your computer and are used to identify you as a visitor to a particular website. This technology is an industry standard that is used by all major websites. Cookies do not store confidential information like credit card numbers or passwords.

As you browse our website, we use cookies to collect anonymous technical information that describe your computer system, your web browser, and your activities during your visit to our site. We use this cookie information to gather statistics to better our site and to identify errors. You may delete or reject this cookie at any time. Please consult the Help section of your web browser to learn how to block or delete cookies.

Please note that if you wish to place an order through our website, our Shopping Bucket requires the use of cookies to process online orders. Our website’s cookies are stored on your system for an indefinite amount of time or until you delete them. We do not share or sell the information found in cookies to third parties.

Customer Accounts and Shopping Bucket

You are not required to create an account to shop our website. However, by creating an account, you do not have to re-enter your contact information every time you shop with us. To set up an account, click the Sign In button located at the top of the page. We request your name, billing address, phone number, and email address and we ask you to create a login and password. We gather your contact information using secure pages. For your protection, we do not store your credit card information. You may delete your account at any time by contacting us.

When you place an order through our Shopping Bucket system, Hardwick’s collects your billing address, shipping address, email, phone number, and credit card number through secure pages that implement encryption technology. We use your contact and payment information to process your order. We send order and shipping confirmations via e-mail and occasionally, we may need to contact you by phone or postal mail regarding your order. For your protection, your payment information is never included in these emails. We do retain your order information for administrative purposes. Again, we do not store your credit card information.

International Orders

If you are ordering outside of the U.S., please be aware that your order may be subject to opening and inspection by customs officials, as required by law.

Information Sharing

As stated previously, Hardwick’s will never sell your personal information to a third party. Under certain circumstances, we may need to share your information with third parties who assist us in completing your order, such as UPS. We do not authorize third parties to use your information in any way other than to complete your order.

Mailing List

You may elect to join the Hardwick’s Mailing List, which features new products and promotions. This is a separate service from your Customer Account. The Mailing List is voluntary. If you sign-up, we request your name and e-mail address. Again, this information is stored for our purposes only and it will not be sold to third parties. You can opt-out of this service at any time.

Links to Other Websites

Occasionally, our website features links to other websites. Many of these links refer to additional information on products, hobbies, or services within the industry. Links to other websites do not imply endorsement by Hardwick’s. We are not responsible for the business practices conducted by these websites. We recommend that you review their own sets of rules if you have privacy or security concerns.

Security Policy

Hardwick’s strives to bring its customers the safest and most secure shopping experience possible. The following information outlines how Hardwick’s collects your payment information and how it is used. By visiting our website, you are accepting the practices described in this security policy. If you have further questions regarding this matter, please contact us.

Secure Shopping

Hardwick’s uses the highest industry standards to protect all orders placed through our website. Your order is processed using Secure Socket Layers (SSL), which encrypts your credit card number to prevent theft. You will know when you have entered a secure area of our website when the address of a web page begins with “https://” and/or a yellow padlock appears in the status bar of your browser. For your protection, we do not store your payment information.

Phishing

Hardwick’s will never contact you by email to request specific payment information such as account numbers. During a typical online transaction, we will contact you by email twice- once to confirm placement of your order and a second time to confirm shipment of your order. Detailed payment information will not be included nor requested in either email.

Policy Updates

As our business continues to grow and change, updates to the policies above may occur. By continuing to visit the Hardwick’s website, you are consenting to the updated policies.


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